Q. I see that you take credit cards. Can I order leads by check or Money
Order?
A. For now we're only set up to accept credit cards. We are reviewing the
possibilities of adding other methods in the future. If you do not have
a credit card find a friend who does and write checks to your friend and
borrow his/card.
Q. I see something there about Auto-Order and Manual order. What is that
about?
A. Consistency is the key to success in building your network marketing
business. It starts with a predictable flow of leads each week. We provide
a MANUAL ORDER and an AUTO-ORDER selection for you. To encourage you
to take advantage of consistency we have reduced costs of leads with
the Auto-Order
system.
Q. What is The Auto-Order System? Why would I want to use it?
A. The Auto-Order system is a way for you to insure that you have a constant
flow of qualified prospects looking at your opportunity. You will
have leads e-mailed to each and every week. There are special benefits
to being
on auto order:
> Huge Savings on Each Order
> Continuing flow of new prospects to contact everyday!
> You are guaranteed your place each week to receive leads. (Lead generation
can be difficult to predict and all Auto-Orders are filled before
manual orders.)
> 10% Overfill on all orders placed with Yourbestleads.com. This means that
when you order 100 leads you will actually receive 10 FREE LEADS
as a bonus.
Q. How are these leads generated?
A. Your leads are generated from the Internet through a series of banner
ads, search engines or classified ads. We run thousands of ads
across the Internet. WE DO NOT SPAM OR OFFER FREE DRAWINGS LIKE OTHER
LEAD GENERATION
COMPANIES. Your leads are specifically looking for a home business
or the
retail product being offered and would like you to contact them
with more information. After your lead clicks on an information request
link, your
lead then comes to a special qualifying/Interview page. Your Platinum
and
Platinum Plus leads are qualified further by asking them a series
of questions that qualify their serious interest in speaking with someone
to learn more
about a home business.
Q. Will I ever get Bad Leads?
A. Absolutely. The internet is referred to as 'The Wild West Of
The Millennium".
This is so true. There are pranksters out there. There are bandits
and thieves. There are people who make innocent mistakes when
entering their
data. And, yes, there are even those who fraudulently submit
information on falsified leads hoping to collect a fee from us.
We have our systems
in place to protect us and you from as much of these problems
as possible, but some problems do get through from time to time.
Q. What is the definition of a BAD LEAD?
A. A BAD LEAD is defined as a lead where BOTH the E-Mail address
AND the Telephone number are bad. Please do not assume a lead
is bad if you have
a bad phone number. That could be caused simply by an entry
error on the part of a legitimate prospect. Always test BOTH the E-Mail
address AND
the Telephone number.
Q. WHAT DO I DO TO CORRECT A BAD LEAD?
A We recommend two services available free on the internet:
http://www.qwestdex.com or http://www.melissadata.com/keywordsearch/areacode.htm,
or http://www.whitepages.com
Q. What percentage of your leads are BAD LEADS?
A. Experience shows us a factor of 4%. We more than double
that factor to produce a 10% OVERFILL on all orders. This
means when
you purchase
100 leads you actually will receive 110 leads.
Q. But, what
do we do if we have more than 10% of an order as BAD LEADS?
A. First of all be sure to test BOTH the E-Mail AND the
Phone number. If they are both bad, then put that lead's
phone
number and e-mail
address
on a list and submit the list by going to The Help Desk
on the website http://www.yourbestleads.com. You will
receive 100% replacement
of
ALL bad leads over 10% that have been confirmed as BAD
after
they arrive.
Q. What do you do with them at that point?
A. All Bad Leads that come in are matched against a sourcing
ID number identifying for the exact source, date and
time. If we find
a pattern
of problems with a particular source we address that
immediately. If it is
fraudulent of nature, the sources relationship with
us is terminated.
Q. Are my leads guaranteed?
A. Your leads are generated on a 'best efforts' basis
using the latest 'state of the art' technology that
is unique
to Yourbestleads.com.
Despite our continuing efforts to improve lead quality,
we still have the uncertainties
of Lead Generation to deal with. We have found we
have about a 3%-5%
variance (bad email address-phone number- kids- etc.)
so we have doubled that to
make up for the 10% overfill factor and give that
to you up front.
Q. If I have subscribed for a website provided by Yourbestleads.com
as a recruiting or retailing website and I wish to
cancel my order for that
site how do I do that? I'm asking about all of the
sites that are made available to me for the $14.95
monthly
charge.
A. Go to the Help Desk and request that your site
be deactivated. The site will be deactivated and
you will
receive notice
from customer service to
that effect. There will be no more charges posted
for $14.95.
Q. Is it safe to use my Credit Card to order?
A. Yes, we use a secure server authorized by THWATE.
Your transactions are secure. hen on the ordering
page, you
will see a small
lock on the page at the bottom of your screen. This
indicates that
all data
is being
coded, scrambled and then sent across the internet.
Q. How do I get started and start getting leads as
early as today?
A. Easy, simply >Click here to get started
Q. Are all of the lead orders overfilled?
A. Yes, your lead orders are automatically overfilled
by 10%. Lead generation is not always 100% and some
bad leads
(bad
phone- kids
- bad email, etc.)
may slip through our ADVANCED screening process.
This is why we overfill every order by 10%.
Q. I see something on the Home Page about Terms and
Conditions. What is that all about?
A. We are proud of our company and the service
we provide. This is our clarification page on all
issues
to avoid
misunderstandings.
Q. Are all Members bound by these Terms and Conditions?
A. Yes...please read them.
Q. If I order leads and they're delivered to me can
I request a refund?
A. We're sorry, and this does come up from time
to time, but once leads are sent out to a customer
they
cannot
be recycled
and returned.
You will
find this clearly defined in the terms and conditions
and even during the ordering process.
Q. Ok, I can understand that. What do I do to stop
my Auto-Order of leads?
A. Good Question . You will find that it is covered
in several places in the Terms and Conditions and
during your ordering
process. But
to answer
the question here; only you can turn off the Auto-Order
System. You do this by going to the MEMBERS AREA
at Yourbestleads.com
and signing
on with
your Site/User Name and Password then going to the
Modify Auto Order Link. There you can turn it on
or off. When
you
do it
posts a date
and time stamp
into the records. Please understand, you are the
only one that can do this. It does not work to send
an e-mail
requesting
it. It does
not work to ask
those at the Help Desk to do this for you. You are
the only one who can do it.
Q. I want to talk to someone in person as I am not
comfortable getting questions answered on the internet.
What do I
do?
A. We have set up a CUSTOMER SERVICE TOLL FREE
LINE.
You can call 877-797-4269 with your question. If
our representatives
are unable
to take the call
at the time you call in please record you message
and contact phone number. You will hear back within
12-24
hours by
telephone.
Q. What is the best way to reach you?
A. The best way is to go to Help Desk on the website.
We have a staff of several people who continuously
read the
issues
on the
help desk
and make
immediate contact with the people. If the issue cannot
be handled easily via e-mail you will receive a telephone
call
if you
requested that.
Q. How do I get started and start getting leads as
early as today?
A. Easy, simply click here to get started.
